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This A-Z guide to our services tells you everything you need to know.
If you don't find the information you were looking for, please contact our staff.

A

Address
Hotel: Elisabethstr. 5-7, 32756 Detmold, Germany

Apartments Elisabethstr. 3, 32756 Detmold, Germany

The apartments have their own letterboxes which can of course be used from the date of your arrival.

Your name
Elisabeth Apartment No. : (your apartment number)
Elisabethstr. 3, 32756 Detmold, Germany

Apartments
Since January 2014, our hotel offers four spacious apartments. They are ideal for comfortable short and long-term stays. All of the apartments are equipped with a kitchenette and kitchen utensils, refrigerator, coffee machine and kettle as well as a toaster. TV, Internet and telephone are also provided. Please note also the information on cleaning and waste disposal.

Arrival
Your room/apartment will be available from 2:00 p.m.

B

Bank
Sparkasse Paderborn-Detmold, Paulinenstr. 34 or Rosental 13, Detmold, Germany
Volksbank Detmold, Bismarckstr. 5, Detmold, Germany
Commerzbank, Rosental 19, Detmold, Germany
www.elisabethhoteI-detmold.de

Bedcovers, pillows
If you want more bedcovers or pillows, we will be happy to bring them to your room.

Bicycle rental
Please ask about bicycle rental at the reception desk.

Breakfast
From Monday to Friday you can partake in our comprehensive breakfast buffet from 7:00 a.m. to 10:00 a.m. The buffet is open from 8:00 a.m. to 10:30 a.m. at weekends and on public holidays.

C

Cleaning
The hotel rooms are cleaned daily by our cleaning team. If you do not want your room to be cleaned, please hang the red sign on your door. The apartments are cleaned during (after 4 nights) and at the end of your stay.

Cots
We will be happy to provide cots free of charge if required, subject to availability.

Credit cards
We accept MASTERCARD and VISA.

D

Departure
We kindly ask you to leave your room by 12:00 noon on the day of your departure.

Dogs
Well-behaved and house-trained dogs are welcome in our hotel. We do not have dog bowls or bed baskets. We kindly ask you to keep your dog on a leash in all areas of the hotel, restaurant and on the grounds out of consideration to other guests.

“Do not disturb”
You will find a “Do not disturb” sign inside the door of your room.

E

Electr. connections
The rooms and bathrooms have a sufficient number of sockets. They accept German standard plugs for 220 V/50 Hz.

E-mail
Please let us know if you expect e-mails. Our address is info@elisabethhotel-detmold.de.

Embrace Hotels
The Embrace Hotels Network is a European alliance of integrative hotel companies.

Emergency exits
All emergency exits are marked with green and white, illuminated signs. Please note the escape route diagram in your room.

Emergency service
Please contact our reception during the day.
At night, please call 0-110 or 0-112 directly!

F

Fax service
You are welcome to receive or send faxes. Please ask at the reception desk.

G

Gift vouchers
If you want to purchase a gift voucher, please contact reception.

I

Integration hotel
As an integration company, we employ a significant number of persons with disabilities, contributing to their participation in society.

Internet
Our free Wi-Fi is available in public areas, the hotel rooms and apartments. Ask for the access details at reception.

Iron/ironing board
Please ask at the reception desk.

L

Laundry service
Please put your laundry in the laundry bag provided and contact reception.

Lost and found
If you lose or find something, please contact reception.

M

Maps
Maps of Detmold are available at the reception desk.

Minibar
The rooms do not have minibars. There is a well-stocked refrigerator in the lobby where you can help yourself at any time. Please note what you have taken on the lists there, stating your room number. The apartments have a refrigerator. Feel free to store drinks you purchase yourself or drinks from our hotel refrigerator there.

Morning call
Please tell reception when you want to be called. You can rely on us to wake you!

N

News
The latest newspapers are available at reception.

Night service
From 8:30 p.m. to 7:00 a.m. (from 6:00 p.m. from Friday to Monday), our hotel has an on-call service. Please dial +49 (0)5231-94 88 20 to contact them in urgent cases. Reception is closed during these hours.

P

Parking
We offer free parking spaces for cars, motorbikes and bicycles. These are used at your own risk, we cannot accept liability for any damage.

Payment
Please pay your bill on departure. We accept cash, EC card, VISA and Mastercard.

Pharmacy
Elisabeth Apotheke, Elisabethstr. 4, Germany, across the street from the Hotel/Apartments

Post
You can collect or hand in personal mail at reception.

R

Reception
Reception is open from Monday to Thursday from 7:00 a.m. until 8:30 p.m. From Friday to Sunday, on public holidays and days before and after public holidays, it is open from 8:00 a.m. until 6 p.m. Dial 20 to call reception from your room.

Restaurant
Our hotel does not have a restaurant. As our hotel is centrally located, there are plenty of restaurants in walking distance.

Room keys
Please note that our reception is closed at night. As a result, please always take your key with you when you leave the hotel.

S

Safe
There is a safe in the wardrobe in your room.

Shoes
There is a shoe polishing machine on the ground floor.

Smoking
Our hotel and the apartments are non-smoking areas. As a result, smoking is strictly prohibited throughout the entire building. If we find evidence that you have smoked in your room, we will charge you € 100.00 for the increased cleaning workload and any lost turnover due to an inability to rent the room.

T

Taxi
We will be happy to call a taxi for you; please ask at the reception desk.

Telephone
All rooms have self-dial telephones. There is a quick guide to using the phone in the guest folder.

This and that
Please contact us if you have requests or concerns – we want your stay at the Elisabeth Hotel to be as enjoyable as possible. We’ll do our best to help!

Towels
Please contact the reception desk if you need more towels. If you want new towels, please place your used towels on the ground. They will be replaced with fresh towels when your room is cleaned. However, we ask you to consider the environmental impact of your actions.

TV
All TVs have a remote control. Please use it to switch the TV on and off. See the guest folder for a list of TV channels.

W

Waste disposal
We empty the waste baskets in the hotel rooms for you daily. Our apartment guests have their own bins. They are marked with “Elisabeth Hotel/Apartments” on the lid and are located at the wall under the balcony. The key you need to lock and unlock them is on your keyring. There are bin bags on the dustbin under the sink. Please separate your waste in accordance with the regulations.

Weekly closure
We do not have weekly closure day.

Wi-Fi
We offer Wi-Fi free of charge in public areas, the hotel rooms and apartments. Ask for the access details at reception.